After-sales service commitment

      Our advanced technical and technological means, to provide users with excellent quality equipment and after-sales service, the company has a database of spare parts. In the after-sales services, users have always been widely acknowledged and praised.
      We are committed to the scene after the goods, we will be tracking the entire process. Receiving a user telephone or fax, to respond to two hours, 12 hours to give the program to solve the problem, arrived at the scene within 48 hours of service.
      We can provide after-sales (technical) services are:
      1. Responsible for factory equipment and other related technical coordination and cooperation.
      2. Equipment to the scene within fifteen days, have the ability to send experienced personnel to the scene, according to the contract for the appearance of the quality of equipment, specifications, the number of inventory and acceptance.
      3. Installation of equipment to send professional and technical service personnel at the scene to guide.
      4. Equipment to be installed after the completion of professional and technical service personnel to send debugging guide.
      5. Equipment as a result of the quality of professional and technical personnel dispatched to deal with, to solve the problem first and then clearly define the responsibilities, warranty period, all services and replacement parts free of charge, over warranty period, the cost of concessions to collect parts.

 

Site technical service and training

      Field service personnel for the purpose is to make the correct installation of equipment, put into operation in the normal, safe to use. Sent a professional qualified service personnel at the scene.
      Field service personnel with the following conditions:
      Compliance with the law and order, to follow the regulations and systems;
      Have a stronger sense of responsibility and dedication to work, on time and place;
      Understanding of the design contract, and is familiar with its structure, has a wealth of field experience, be able to correctly guide the scene;
      Good health, to adapt to field conditions.
      Service personnel at the scene of the duties:
      Field service personnel, including equipment reminders mainly goods-box testing, equipment, quality issues, guiding the installation and commissioning, trial operation and performance to participate in acceptance tests.
      Before the installation and commissioning, technical service personnel交底to the demand-side technologies, and demonstration will be on the procedures and methods. Of important processes, and technical staff to confirm the construction and work permit before they can not be demand-side next process. It was confirmed and the visa process as a result of technical services staff to guide error occurred, will take full responsibility.
      Service personnel at the scene should have the right to live there full authority to deal with all the technical and commercial issues.
      Quality problems such as the scene took place, on-site staff requirements in the demand-side approach to solving the time. Commissioned to carry out, such as demand-side processing, on-site service personnel to a power of attorney and undertake corresponding economic responsibility.
      Field service personnel to come and go and replacement of the normal the first negotiations with the demand-side.
      Equipment to enable the contract to install and run properly, on-site service personnel to provide appropriate technical training. Training should be consistent with the progress of the project. Training time, number and location of specific content, such as the two sides agreed to by the supply and demand. Factory training in the production staff to provide needed equipment, facilities, information and other training conditions, and provide board and lodging and transportation convenience.